You bring the knowledge.
We do everything else.
Ask The Gaffer™ is a managed service, not a tool you have to run. We capture, build, govern and continuously align your Digital Gaffer — so it stays true to how work really happens.
We capture the knowledge
Our experts work with your people and existing material — SOPs, policies, systems and the things that only live in someone's head — and extract how work really gets done.
We build your Digital Gaffer
That knowledge becomes a structured, connected model of your organisation: activities, roles, systems, information and approvals, all joined up.
We govern it
An accountable custodian takes ownership of accuracy and integrity. Trust is designed in from day one, not bolted on later.
We keep it aligned
As reality changes, so does your Digital Gaffer. Active drift management means it never quietly becomes wrong.
Your people just ask
Anyone can ask the Gaffer and get a clear, consistent answer — and the same model powers onboarding, training and operational guidance.
What you don't need
The whole point is simplicity. The expertise sits with us.
Questions about the managed service
How the service works, what we do, and what it asks of your team.
Do we need to build the Digital Gaffer ourselves?
No. Ask The Gaffer is delivered as a managed service. We work directly with your subject matter experts and existing information sources to build and maintain the Digital Gaffer.
How much customer resource is required?
Customers provide access to subject matter experts. Ask The Gaffer performs the majority of the knowledge capture, modelling, governance and maintenance work.
What is Gaffer Capacity?
Gaffer Capacity is the combination of expertise, governance, knowledge modelling, AI-assisted extraction and continuous improvement used to build and maintain the Digital Gaffer. Customers are purchasing progress, not consultant days.
Why is a managed service important?
Most organisations do not struggle to understand the value of knowledge management. They struggle to find the time and expertise needed to build and maintain it. The managed service solves this problem.
I wish we had one of those
Give your organisation a Gaffer that never leaves.
One simple managed service. Unlimited users. Knowledge kept aligned with reality — for good.
