Knowledge resources

Understand the problem.
Then solve it.

Plain-English guides to the knowledge problems every organisation faces — what they are, why they matter, and how to address them.

Organisational Memory

What Is Organisational Memory?

Organisational memory is the accumulated knowledge, decisions, experience and lessons learned by an organisation over time.

Read the guide

Institutional Memory

What Is Institutional Memory?

Institutional memory is the collective knowledge, experience and understanding retained by an organisation over time.

Read the guide

Knowledge Retention

What Is Knowledge Retention?

Knowledge retention is the practice of capturing, storing and maintaining an organisation's critical knowledge so that it remains available and accurate when people change roles, retire or leave.

Read the guide

Knowledge Loss

What Causes Knowledge Loss?

Knowledge loss is caused by experienced people leaving, retiring or changing roles, by documentation becoming outdated, and by knowledge that was never captured in the first place.

Read the guide

Key Person Dependency

What Is Key Person Dependency?

Key person dependency is when an organisation relies too heavily on a small number of individuals who hold critical knowledge or perform essential work.

Read the guide

Operational Knowledge

What Is Operational Knowledge?

Operational knowledge is the practical understanding of how work really gets done — the activities, roles, systems, information and approvals involved, and the judgement needed to handle real situations.

Read the guide

Knowledge Drift

What Is Knowledge Drift?

Knowledge drift occurs when organisational reality changes but documentation and guidance fail to keep pace.

Read the guide

I wish we had one of those

Give your organisation a Gaffer that never leaves.

One simple managed service. Unlimited users. Knowledge kept aligned with reality — for good.

Book a demo See the plan